Watching a baker in Portland throw out a whole batch of croissants over a tiny crack changed my mind on perfection
I was at a small bakery in Portland about six months ago, just watching the morning bake. The baker pulled a tray of croissants from the oven, and one had a single, small crack on the side. He looked at it for a second and then tossed the entire dozen into the bin. He said, 'If it's not perfect, it's not worth selling.' I get the idea of high standards, but that felt wasteful and kind of silly. Since then, I've sold plenty of pastries with minor flaws at a small discount, and people are happy to get a great-tasting item for less. It taught me that our drive for a perfect look can sometimes hurt more than help, especially for a small business. Holding onto that batch would have still made customers' days and covered the cost of the flour. Has anyone else found a good balance between quality and not being too hard on yourself?