I actually did buy the 10x15 garage kit from them! Honestly, it was a breeze. They communicated well about the delivery timeline and everything showed up strapped down perfectly.

Wait, you're saying blowing on it fixed a whole controller issue? That seems way too easy for a real hardware problem. Dust might cause a bad connection sometimes, but a full disconnect sounds like something worse. I've had controllers die from worn out batteries or broken parts inside. Maybe you just got lucky and it was a one time thing. I'd be surprised if that fix lasts long term.

Yeah, that neighbor's advice is spot on. I've learned to just start with "Tell me more about that" and then shut up. It forces me to listen to the whole story instead of planning my answer. hart.taylor is right, we're usually just waiting to talk. The fix is making your first goal understanding, not fixing.