That client who kept calling about the same oak tree finally made sense
A woman three blocks from me rang me up every month for a year asking if a big red oak in her yard was dying. I kept telling her it was fine, just old. Then last spring a branch came down in a storm and split her fence. She called me out with a check already written and a quote from someone else for removal. I finally realized she wasn't being paranoid, she just wanted me to see what she saw from her kitchen window. Has anyone else had a customer who was right about a tree that looked okay from the street?