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A customer's story about their old truck made me rethink how I talk to people
I was working on a '92 F-150 in the bay last week, and the owner started telling me about all the road trips he took in it with his dad. I was about to just give him the repair estimate, but I listened instead. How do you balance being efficient with taking a minute to hear people out when they're attached to their car?
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elizabethpalmer5mo ago
Totally get that about the road trips story. I had a guy tell me about his first date in his beater civic once, and honestly that extra minute just makes the whole job feel more human.
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kelly.daniel5mo ago
Those little stories are the best part of any day. It's like you get a tiny window into someone's whole life for a second. Makes everything feel less like a transaction and more like a real chat. We should all slow down for that stuff more often.
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