Appreciation post: I used to think hiring a full-time office manager was a waste, but I was wrong.
For the first two years of running my HVAC business, I handled all the scheduling, billing, and customer calls myself... I figured it saved money. The choice was simple: keep doing it all or hire someone. I finally hired a part-time office manager six months ago, paying $22 an hour for 20 hours a week. The change was immediate. I stopped missing calls while on a job, invoices went out the same day, and my schedule stopped having double-bookings. Last month, because I could focus solely on service calls, my revenue went up by about 15%. It turns out my time in the truck is worth way more than what I'm paying her. Has anyone else made a similar switch and found a specific task that freed up way more time than you expected?