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A client in Phoenix wanted me to fix their website at 3 AM last Thursday
I got a frantic email from a new client saying their whole site was down and they needed it up before a big sale started. I dragged myself out of bed, logged in, and spent an hour checking everything. The server was fine, the code was fine. I finally asked them to send a screenshot of what they saw. They sent a picture of their own phone, which was just on airplane mode. They had turned off their wifi and cellular data and thought the internet was broken. I told them to turn airplane mode off and the site loaded right up. They still paid me for the 'emergency call' but I felt kind of bad taking the money. What's the weirdest non-problem a client has ever called you about?
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price.logan6mo ago
Honestly, that payment was earned the second you answered that 3 AM email. The weirdest part to me is someone being up at that hour, messing with their phone settings, and then deciding the whole website is broken. My non-problem stories are usually people mixing up their login emails, but that airplane mode one is a new classic. Don't feel bad about the money, you solved their real panic even if the cause was silly.
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