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I finally listened to a client in Denver who said my clean-up method was leaving a mess on her patio.
She was super nice about it, but she pointed out the fine dust that was settling on her outdoor furniture after I was done. I was just using a standard drop cloth and a shop vac. She suggested I try a HEPA filter vacuum and wet the cloth down first. I tried it on my next three jobs, and the difference is huge. No more callbacks about dust. What other small changes have you guys made after getting feedback?
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roberts.paul5mo ago
My buddy learned the hard way after a client pointed out his "quick sweep" just moved the dust around.
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lucas_carr245mo ago
That Denver client basically gave you a free upgrade to your whole system. I mean, I used to think a quick sweep after a job was fine, but then a guy in Boulder showed me the dust cloud I was leaving in his sunroom. Now I keep a spray bottle of water in the truck just for the drop cloth. It's embarrassing how long I went without doing that.
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