Had a client last Friday who insisted on a full facial after a fresh sunburn

I explained the risks of inflammation and hyperpigmentation, but they were adamant about keeping their appointment. It made me wonder, where do you draw the line between client service and professional ethics? Have you ever had to firmly refuse a service?

2 comments

2 Comments

casey_torres603d ago

You mentioned drawing a line between client service and ethics. For me, that line is safety. Service is doing what they want, ethics is doing what's right for their skin. I had to refuse a waxing service on skin that was using a strong retinoid. It was red and thin. I just said I can't do it without hurting you, and here's why. They were annoyed but came back later when it was safe. Protecting someone from themselves is part of the job.

williamd703d ago

That's a nice story but sometimes you have to trust the client knows their own skin. People use those products all the time and still get waxed. Turning them away just loses you business and makes you look difficult. They're adults paying for a service, so if they understand the risk it should be their choice. A lot of pros would just do a patch test and proceed carefully instead of saying no outright.