Showerthought: the lady who yelled at me about her roots was actually right

Last Tuesday I had a client who was super upset about her root color being too warm. I told her it would settle in a few washes but she didn't buy it. She came back yesterday and sure enough it was still too brassy. She had me fix it with a cooler toner and now I'm wondering how many other clients I brushed off that were actually onto something. Anyone else have a moment where a complaint turned into a real learning point?

2 comments

2 Comments

loganm5214d ago

Yeah have you ever noticed how people ignore complaints at first and then later realize the person was right all along? It happens everywhere not just in hair. @andrewh95 your friend probably learned the same lesson I did. I had a guy tell me my mixing was off on a paint job and I told him it would dry fine. He was right and now I listen way closer to customers or friends even when they sound paranoid. It's like our brains just defend our own work until the evidence stacks up too high to ignore.

andrewh9514d ago

Bro I had a friend who had a client say the same thing and she was totally right too.