A client showed me a picture of her 'balayage' that was clearly just a full head of foils

I've seen this mix-up at least five times in the last two months. People are asking for a soft, blended balayage but their old stylist gave them a solid line of highlights instead. It matters because the client ends up with a look they didn't want and a lot of correction work. I had to explain the difference using a picture of a real hand-painted highlight from my portfolio. How do you handle a client who comes in with a service they were told was one thing, but it's clearly another?

2 comments

2 Comments

patricia_lee2d ago

Sometimes the client's own words are the best tool. I ask them to describe the look they wanted, then gently point out how their current hair doesn't match that description.

ellis.felix1d ago

Sounds like a good way to make someone feel bad.