Got a guy on my team who always forgets to test the door gasket after fridge fixes

My tech keeps skipping the door seal check, and customers call back with CONDENSATION problems. I've reminded him a couple times, but it still happens. How do you deal with repeat errors without starting an argument? Maybe a simple checklist would work, but I'd like to hear from others.

1 comments

1 Comment

the_sarah1h ago

My old supervisor at Appliance Masters used to say a failed seal check costs us two hours of rework. I feel your pain with those condensation callbacks. A visual checklist right on the service ticket helped my team remember. Sometimes, making it a habit takes a few gentle reminders. It's frustrating when simple steps get overlooked.