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Why I now carry a spare keypad in my truck after a lockout in Cleveland
Last month I was doing a panel swap in a old house over on West 25th in Cleveland, and the homeowner had a code on her old keypad that she could not remember for the life of her. I had already pulled the old can off the wall before I thought to ask for the code, and she just shrugged and said her husband set it up back in 2011. I ended up spending 40 minutes on a ladder in a hot hallway trying to default the thing while she called her husband at work, who also did not know it. Now I keep a basic 4 button keypad in the truck just so I can get in and out without a fight. What I should have done was test the code before I touched a single screw, and that is on me, not her. Your mileage may vary depending on what panel you are swapping, but it is a cheap thing to have on hand. Has anyone else gotten burned like this on a panel change, and how do you handle the code handoff with the customer?
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rose_anderson4013d ago
Defaulting the panel won't help if the keypad is the thing that's locked out, which is why the spare is smart. A 4 button unit in the truck costs less than the 40 minutes you lost on that ladder.
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