I miss the days when regulars would chat while picking out blooms
When I first opened my shop, people treated it like a community center. Neighbors would stop by to share gardening tips or just catch up over coffee. I had one customer, old Mr. Harris, who came every week to buy roses for his wife. We'd talk about the weather and his tomato plants. Now, most folks just tap on their phones to order a bouquet. It's quicker, but the personal touch is gone. I still smile when someone walks in just to talk flowers.
What if that personal touch was just a hassle for busy people? I order flowers on my phone because I need them fast and I don't want to make small talk. Maybe Mr. Harris had all the free time in the world, but my schedule is packed. The old way wasn't better for everyone, it was just slower.
My friend ran a bookstore where people would linger for hours just talking stories. She always says that quiet vibe from customers scrolling on phones never feels the same.