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Pro tip: That time I nearly lost a VP client over a scheduling snafu
Last Tuesday I double-booked myself with a VP of Operations from a big tech firm and a new startup CEO. Both wanted 2 PM calls, and I didn't catch it until 1:45 PM. I called the startup guy and offered him a 15% discount on the next month for the inconvenience, and he actually laughed about it. The VP call went smooth, and the startup guy even thanked me for being upfront. Has anyone else had a scheduling mess turn into a better relationship?
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carter.hugo1mo ago
My 15% offer turned a pissed off client into my best referral source within a month.
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gray_smith671mo ago
Honestly, did you just cut the discount or actually fix the problem?
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