Had a client tell me my work was "too perfect" and it made me mad

Last Tuesday a woman in her 50s sat in my chair at the salon in Portland. She wanted a simple balayage with soft waves. I spent almost 2 hours on her hair getting the blend just right. When I showed her the mirror she said it looked "too perfect" like I had made it look fake. I asked her what she meant and she said real hair has flaws and mine looked like a wig. I wanted to tell her that my job is to make things look good not natural and messy. She actually asked me to rough up the waves with a crimping iron. Has anyone else had a client complain about work being too clean?

2 comments

2 Comments

lee.casey23d ago

Sounds like she just wanted to feel in charge of the look, honestly.

nancy92923d ago

Is it just me or does it feel kind of exhausting when someone tries to take over like that? I mean, I get wanting to help plan a look, but there's a difference between giving suggestions and acting like the boss of it. It puts you in this awkward spot where you either push back and cause drama, or you just give in and end up with something that doesn't feel like yours. Honestly, that kind of energy can take the fun right out of the whole thing.