grant_carr75•1mo ago

Our software billed customers twice this month

I'm handling all the refunds by myself this weekend.

3 comments

3 Comments

robin3241mo ago

Handling it by yourself is a company problem.

fiona_reed11d ago

Our finance team is just three people and they're swamped with tax filings right now.

miles6741mo ago

Processing refunds for what, hundreds of customers alone this weekend? Does your company not have a finance team to handle this mess? What kind of backup plan is in place when the billing system fails? Are you expected to fix the code and refund money at the same time? This feels like a band-aid on a broken pipe.