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Hot take: Everyone's obsessed with automating everything in operations, but it's costing us quality.
I manage a fulfillment center in Memphis, and we pushed to automate 80% of our packing line last quarter. The error rate on orders actually went up by 15% because the system can't catch subtle product damage like a person can. We're now spending more on returns and customer service than we saved. Has anyone else seen automation backfire on a specific task?
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