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Can we talk about how I picked paper over software for our work orders and it saved my crew
Six months ago I had to choose between dropping $4,200 a year on work order software or going back to paper binders for our three HVAC crews here in Tucson. Everyone pushed the software. My gut said no, so I went with the binders and a $180 laminator. Here is what nobody warns you about. The software demos great in a conference room, but my guys are on roofs in 105 degree heat and half of them still carry flip phones. We printed color coded tickets each Friday, crews turned them in at the shop, and I typed the summary myself every Monday morning. That sounds dumb but it takes me 90 minutes and I catch every messed up job because I read them all. My callback rate dropped from 11 percent to 4 percent in five months. The software would have hidden that from me behind a dashboard. Paper forces you to actually look at your operation. If you run a small crew, try binders for two months before you sign a contract. What finally made you switch off paper, or are you still holding out like me?
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