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PSA: A customer's complaint about my diagnostic speed made me rethink my whole process
They said, 'You spent 45 minutes just looking at it, I could have done that.' I realized I was overcomplicating simple checks. Now I start with the power source and thermal fuse on every dryer, which cuts my initial time in half. Anyone else get called out for being too thorough at first?
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eric_thompson3d ago
It's funny how often the simple fix is the one we overthink first.
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