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My chatbot gave a customer a 40% discount it made up and I had to fix it
I run a small online store out of my garage in Phoenix and set up an AI chat bot to handle basic customer questions. Last Friday a guy asked about a return and the bot told him he could get a 40% off code for his next order, which we never offered and the bot just made up. He screenshotted it and left a one star review saying we lied to him. I ended up eating the discount to make it right and spent the weekend adding a rule that the bot can't promise anything about pricing. Has anyone else had their AI just invent policies out of thin air? How are you keeping it from going off script like that?
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