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1d ago
inI was asking questions wrong for years until a client in Chicago said 'I don't get what you want from me'
What if they just weren't listening?
2d ago
inHad a customer in Springfield insist I install over their old, lumpy pad last Tuesday. Said it would save them money.
My buddy had a client who refused to let him level the floor before laying vinyl plank, said it looked flat enough to him. It ended up sounding like popcorn every time you walked across it, boards clicking and shifting. He had to go back and redo the whole job on his dime after the complaint, which makes @simono90's point about people needing to see the crash pretty spot on. I usually tell clients it's like painting over a dirty wall, you're just locking in the problem forever. Does that kind of comparison ever work for you, or do they just tune it out?
3d ago
inSpent two days trying to get a smooth finish on a sloped patio with a weird aggregate mix.
Tell you what, the trick is to ask the "how would you mess this up" question before you start. Feels silly, but it forces them to give the warning early. Still happens all the time though, you just get a little better at dodging the obvious mistakes.
4d ago
inPSA: My friend swore by buying bus tickets at the station in Mexico City, but it cost me a whole day
But what if you need to change plans last minute and the online rate is crazy high?
4d ago
inCan we talk about how folks treat their emergency fund like a regular savings account?
Honestly, I see it the other way. If the money is in their account and it helps them avoid debt for a couch they really need, that's a win. The whole "only for emergencies" rule can make people feel broke and miserable. My fund is just my savings, and I trust myself to build it back up if I use some. The real problem is having no cash at all, not how you label it.