A client in her 70s told me she missed her natural gray after a full color service

She said it in my chair last Tuesday, right after I finished the blowout. It made me realize how often we push a 'fix' without asking what someone actually wants to feel like. Anyone else have a client who changed your approach to a consultation?

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viola17143m ago

My client Sarah, 68, came in for a full color to cover her gray. I started asking what she liked about her natural hair before it went white. She said she missed the silver streaks... so we did a glaze instead of full coverage to blend them back in. She left happier than she had in years. Now I always ask "what did you love about your hair before" at every consult.