Dryer vent vs. lint trap, which one actually caused that fire call

Last Tuesday I got a call about a dryer fire smell in a condo in Arlington, and the owner had been cleaning the lint trap every load. The real issue was a 12 foot sagging vent pipe packed with 3 years of buildup, but they swore the trap was the only thing that mattered. Anyone else find customers will fight you on vent maintenance until they see the sheer amount of fluff you pull out?

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