I finally hit zero callbacks in a month, and now I cant decide if that means my installs got better or my customers just stopped calling | Alarm System Installers

Miles Palmer · 2026-09-29T13:35:03.225657+00:00

I do mostly residential panel swaps and sensor adds around Spokane, and last month I finished 22 jobs with not one callback, which has never happened to me. Part of me thinks the new zone testing sheet I made is paying off, but the other part thinks folks are just too busy to complain. Is zero callbacks actually a good sign, or does it mean I stopped hearing about the stuff I got wrong?

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I finally hit zero callbacks in a month, and now I cant decide if that means my installs got better or my customers just stopped calling | Alarm System Installers - The Community Guide